# Support QA worksheet

Illustrative planning worksheet from Remote Partners AI, a marketing partner of Azpired. This is not a client report, a certification or evidence of achieved service levels.

## Demonstration review: DEMO-001 appointment exception

| Check | Example result | Evidence or follow-up |
|---|---|---|
| Required details recorded | Pass | Requested window and record reference present |
| Approval boundary respected | Pass | No unauthorized booking or pricing promise |
| Correct owner assigned | Pass | Scheduling supervisor named |
| Callback deadline recorded | Needs correction | Add an agreed deadline before closing the handoff |
| Customer communication accurate | Pass | Review promised, availability not guaranteed |
| Final outcome confirmed | Not yet reviewed | Follow up after the supervisor decision |

The unresolved deadline prevents closure. Do not average away a critical access or safety failure with a high overall score.

## Blank review

Reviewer/date:
Workflow and sample period:
Selection method and number of interactions reviewed:
Reference (use approved system identifiers):
Required fields:
Allowed actions:
Escalation rule:
Finding and supporting evidence:
Correction owner and due date:
Retest result:

Agree the criteria, sampling method and severity rules with the delivery provider. A sample of interactions does not establish performance for the whole queue.