Remote Partners AI News https://remotepartnersai.com/news/ News and operating notes on AI customer support, outsourcing, and human-in-the-loop support workflows. en-us Wed, 01 Jul 2026 00:00:00 GMT BBB Says AI Customer Service Reviews Are Over 90% Negative https://remotepartnersai.com/news/bbb-ai-customer-service-negative-reviews-human-recovery-map https://remotepartnersai.com/news/bbb-ai-customer-service-negative-reviews-human-recovery-map BBB says more than 90% of AI customer service reviews are negative. Use this human recovery coverage map before replacing staffed support with automation. Wed, 01 Jul 2026 00:00:00 GMT news Remote Partners AI Wed, 01 Jul 2026 00:00:00 GMT Concentrix Q2 Turned AI Support into a Delivery-Mix Test https://remotepartnersai.com/news/concentrix-q2-ai-offshore-support-proof-map https://remotepartnersai.com/news/concentrix-q2-ai-offshore-support-proof-map Concentrix reported Q2 2026 results with iX Suite deals up 400% and slower constant-currency growth. Use this AI-offshore support proof map before changing CX delivery. Tue, 30 Jun 2026 00:00:00 GMT news Remote Partners AI Tue, 30 Jun 2026 00:00:00 GMT Klarna's AI Support Rehire Story Is Really a Gig-Work Warning https://remotepartnersai.com/news/klarna-ai-customer-service-gig-work-support-risk-map https://remotepartnersai.com/news/klarna-ai-customer-service-gig-work-support-risk-map Klarna's AI customer service reversal is being reframed as gig-work risk. Use this support labor continuity map before replacing stable coverage with on-demand agents. Mon, 29 Jun 2026 00:00:00 GMT news Remote Partners AI Mon, 29 Jun 2026 00:00:00 GMT SHRM Says AI Now Touches 46% of Work for AI-Enabled Employees https://remotepartnersai.com/news/shrm-ai-workplace-46-percent-support-workload-map https://remotepartnersai.com/news/shrm-ai-workplace-46-percent-support-workload-map SHRM's 2026 AI workplace report says workers in AI-enabled workplaces average 46% of their work with AI assistance. Use this support workload map before redesigning remote service roles. Sun, 28 Jun 2026 00:00:00 GMT news Remote Partners AI Sun, 28 Jun 2026 00:00:00 GMT OpenAI, Anthropic, Amazon, and Microsoft Just Backed a $500M AI Workforce Push https://remotepartnersai.com/news/openai-anthropic-amazon-microsoft-raise-us-ai-workforce https://remotepartnersai.com/news/openai-anthropic-amazon-microsoft-raise-us-ai-workforce RAISE US launched with more than $500 million secured toward a $1 billion AI workforce initiative backed by OpenAI, Anthropic, Amazon, and Microsoft. Use this support role map before automating customer operations. Sat, 27 Jun 2026 00:00:00 GMT news Remote Partners AI Sat, 27 Jun 2026 00:00:00 GMT Adobe Says 78% of Firms Expect AI Agents to Handle Customer Support https://remotepartnersai.com/news/adobe-ai-agents-customer-support-readiness-gap https://remotepartnersai.com/news/adobe-ai-agents-customer-support-readiness-gap Adobe's 2026 AI and Digital Trends report says 78% expect agentic AI to handle customer support soon, but only 16% have deployed it organization-wide. Fri, 26 Jun 2026 00:00:00 GMT news Remote Partners AI Fri, 26 Jun 2026 00:00:00 GMT Philippine BPO Group Pushes Back on US Plan to Bring Call Center Jobs Home https://remotepartnersai.com/news/philippine-bpo-group-pushes-back-on-us-plan-to-bring-call-center-jobs-home https://remotepartnersai.com/news/philippine-bpo-group-pushes-back-on-us-plan-to-bring-call-center-jobs-home Philippine outsourcing groups pushed back on an FCC call-center onshoring proposal. Use this offshore support governance proof map before changing customer-service coverage. Thu, 25 Jun 2026 00:00:00 GMT news Remote Partners AI Thu, 25 Jun 2026 00:00:00 GMT AI Could Cut Half of Customer Service Jobs by 2030 https://remotepartnersai.com/news/forrester-ai-customer-service-jobs-2030 https://remotepartnersai.com/news/forrester-ai-customer-service-jobs-2030 Forrester says AI could cause 49% of current customer service jobs to disappear by 2030. Here is a human-in-the-loop support redesign map for companies planning AI-assisted coverage. Wed, 24 Jun 2026 00:00:00 GMT news Remote Partners AI Wed, 24 Jun 2026 00:00:00 GMT TELUS Digital Is Taking AI-Powered CX to CCW Las Vegas https://remotepartnersai.com/news/telus-digital-ccw-ai-powered-cx https://remotepartnersai.com/news/telus-digital-ccw-ai-powered-cx TELUS Digital will showcase AI-powered customer experience solutions at CCW Las Vegas 2026. Here is the hybrid CX partner pilot scorecard small businesses can use before outsourcing support or sales coverage. Wed, 24 Jun 2026 00:00:00 GMT news Remote Partners AI Wed, 24 Jun 2026 00:00:00 GMT Salesforce Just Signed a $3.6B Deal for Fin https://remotepartnersai.com/news/salesforce-signed-3-6b-deal-for-fin https://remotepartnersai.com/news/salesforce-signed-3-6b-deal-for-fin Salesforce agreed to acquire Fin, formerly Intercom, for approximately $3.6 billion. The bigger lesson for small businesses is how to separate AI-ready support work from human-led escalation. Tue, 23 Jun 2026 00:00:00 GMT news Remote Partners AI Tue, 23 Jun 2026 00:00:00 GMT