Method
What the calculator is doing
All amounts are USD planning assumptions, not provider quotes or a sampled market average. Monthly capacity is team size multiplied by 160 productive hours. A continuous position needs 720 hours in a 30-day month; actual rosters must also cover peaks and absences.
- Base hourly rates: shared $6; dedicated $7.25; workflow-stack model $8.25.
- Channel factors: voice 1.05; chat 0.95; tickets 1; technical support 1.65; dispatch 1.15.
- Shift factors: business 1; extended 1.08; overnight or continuous coverage 1.2. A rate premium does not add staff.
- QA factors: basic 1; managed 1.05; advanced 1.12. The displayed range is 88% to 118% of the modeled total, not a statistical confidence interval.
- Setup assumptions: shared $500 + $250 per agent; dedicated $900 + $500 per agent; workflow-stack $1,500 + $850 per agent.
- Onshore comparison uses an illustrative $36 per productive hour, not a verified local wage or provider quote.
